Refund Policy
Last updated: September 22, 2026
This policy explains the paid advertising lead guarantee. It is the full offer. There are no extra conditions we hide on a later page.
What is covered
For a new Meta ads client, if we do not deliver 10 qualified leads within 30 days after ads go live, we refund the agency fee you paid us for that first 30-day period.
We refund our fee. We do not refund ad spend paid to Meta.
What a qualified lead is
A qualified lead is a real person who:
- Is in the service area we agreed in writing
- Submits the agreed form or completes a tracked call
- Is not a duplicate, spam, or your own test
We will agree the offer, area, and tracking before ads launch.
What you need to do
The guarantee applies only if all of the following are true:
- You complete onboarding and give account access before launch
- You approve ads and the landing page without delaying more than 5 business days
- The recommended ad spend for those 30 days is funded
- Your site or landing page stays up and can receive the leads
- You do not pause or change the campaigns in a way that blocks delivery
What is not covered
- SEO
- Web development
- Ad spend
- Clients who have already completed a paid ads engagement with us
How to request a refund
Email support@chessonrevenue.com with the subject “Refund request” within 14 days after the 30-day period ends. We will review tracking with you and, if the conditions are met, refund the agency fee.
Other fees
We do not add surprise invoices for software, “management extras,” or setup after you have agreed to a written quote. If work needs more budget, we ask first.